Future-proof your IT with proactive Managed Services

Epoq IT builds long term partnerships with clients because we take time to understand your business needs; and we support you on an on-going basis with strategy, insights, innovation and, of course, excellent service delivery.

99% of our customers rate their satisfaction with our services as excellent: Our Service Desk team members pride themselves on exceeding customer expectations every day.

And for new customers, we offer a 90-day Customer Satisfaction Pledge. Put simply, you are free to switch supplier, in the unlikely scenario that you are not satisfied with the quality of services we provide.


90-day Customer Satisfaction Pledge

Your Peace of Mind Guarantee. Ask about our Customer Satisfaction Pledge and how it applies to your business.

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Flexible IT Services you can rely on

SERVICE DESK – we take care of your IT infrastructure

  • ITIL and ISO20000 Service Desk
  • 99% of customers rate their satisfaction as excellent
  • Service Levels to suit your business needs
  • Fast response and proactive service 8.00 – 18.00
  • Transparent ticket updates
  • Out of hours, 24/7 IT support and on-site support options
  • Qualified staff and expertise always on hand to offer best advice
  • Dedicated Service Manager to ensure outstanding customer experience

+ SERVICE DESK
MY INSIGHTS – one view, one format reporting for actionable insights

  • View all tickets and infrastructure from one real time dashboard
  • In depth health check data readily available
  • Structured monthly reporting with an expert ensures complete transparency and proactive management of issues
  • Helps to ensure ROI on your IT spend by providing clear information at every level
  • Easy to review and optimise current performance
  • Plan & budget ahead with advanced forecasting tools

+ MY INSIGHTS
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MY SECURITY – protect your IT, your staff, and your business

  • Extensive cyber security protection for small and medium sized businesses
  • Designed to meet compliance around cyber security
  • Data breaches, Ransomware, Phishing, Malware … our specially packaged solutions are effective and affordable protection
  • Works with any network infrastructure
  • Ask about Cyber Essentials and Cyber Essentials Plus – ideal for suppliers to regulated sectors

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MY RECOVERY – disaster recovery and back-up solutions for successful risk management

  • Perfect-fit solutions for your business needs – on-premises, cloud or hybrid.
  • Includes recovery plan creation and management, from a simple file deletion through to a full ‘disaster’ scenario
  • Meets compliance standards around disaster recovery
  • Managed device and Microsoft 365 backup solutions
  • Expert business continuity planning service available spanning systems, people, and policies so your fall-backs are fully tested and prepared

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DIGITAL TRANSFORMATION SERVICES – Building business resilience and IT agility for competitive edge

  • Digital solutions tailored for SMEs using commonly available tools and services, such as Microsoft 365
  • Simplified and prioritised digital transformation roadmap
  • Affordable cloud migration solutions
  • Practical and strategic support in driving cultural and operational change
  • Advanced integrations, automation, IT monitoring and management tools

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MY CIO – part-time or project-based expertise available to help you navigate the way ahead

  • The affordable way to develop your business IT strategy and roadmap
  • Our proactive approach maximises your on-going operational effectiveness
  • Accurately forecast future IT spend and ensure ROI
  • Innovate with confidence to gain competitive edge
  • Flexible options to suit your strategic and project needs
  • Expert Project Services e.g. for the delivery of infrastructure replacement and migration projects
  • Ask about our 10-hour CIO and Project Services packs

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Other Services

  • Hardware – laptops, servers, firewalls etc
  • Telephony, MPLS and Leased Lines
  • Broadband & Wi-fi
  • Domain management
  • Ask us for more information

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Contact us

Talk to a member of our team. We’ll help you find the best IT support solutions for your business.


CONTACT US

Sales: 01494 976939
All Other Enquiries & Support: 01494 444065

Company Registration No. 4506070

VAT No. 795 3850 80

© 2021 Epoq IT, all rights reserved

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